"...Heritage is a great management company to work with, and they never disappoint us!"
- Karen, Cannon Gate Condominiums
I wanted to let you know how wonderful Kristan Collins is, she has been a huge source of help for me. Kristan is caring and professional and I really appreciate her efforts in helping me with my home owner's association at Willows Condominiums.
- The Willows Condominium Association
Thank you, Lisa. Board members, please join me in thanking Jackie for going beyond the call of duty in handling the FHA application process. Jackie has been working very hard on this effort since the day we found out that our FHA approval had expired. We are nearing the end of the application process, and Jackie is doing a tremendous amount of work to help our community. On several occasions during this process, she has refused to believe that documents did not exist or were not already available, and has been persistent in searching them out on our behalf. I have no doubt that we could not have pulled together this application in record time without Jackie's diligence.
- Westover PLantation
In my eyes you guys rock--everything any community could ever want. In the last 5 years I have dealt with at least 10 different employees who work at Heritage, mainly Morris, and I feel that all of them have shown a genuine interest, great follow thru, a friendly attitude. Everything that it takes to keep Heritage on top of the property management world.
- The Park at Paper Mill
Sandy Decker filled in for Sharon Silver as our Portfolio Manager while Sharon had her back operation and recovered. I, and the entire board of Dunwoody Chace, want you to know how much we appreciated having Sandy step in and do a very good job for us.
Sandy is very capable and a quick learner, taking over her new duties so we did not miss a beat, pitching right in so we had only to familiarize her with all our quirks and expectations. She demonstrated strong follow-up, interest in and caring for our community, and contributed to our board meetings with sound advice and ideas. She was pleasant and easy to work with – she establishes and maintains relationships quickly -- always with a smile on her face and in her voice, keeping an even keel at all times. She even walked the community in August with board members, recording follow-ups and taking care of them.
So, thanks for assigning Sandy to help us as well as Sharon. I know she and Sharon talked frequently to assure we were taken care of properly and in a timely manner.
Having Sharon as our Manager and then experiencing Sandy filling in confirm the wisdom of our decision to contract with Heritage for your services.
- Dunwoody Chace Owners Association
Yesterday we undertook one of the most harrowing and unpredictable situations a Board can take on. We cleaned out a 30 year old, 160 foot, 8" sewage pipe that was deteriorating, and were poised and ready with the City on standby, for it to collapse. This is the only sewer line that serves all of the 90 units in Phase I of our property.
While I was taking photos of each milestone, I was sending in the play-by-play to Jackie on her email just in case a disaster occurred. As it turned out, all is well, but with no maps and the City's prediction of disaster, it was not just a little frightening.
Please congratulate Jackie for literally holding our hands through this event. She has done an excellent job.
- Westover Plantation
Last but not least, thank you very much for all of your help getting The Willows on track. It is a great pleasure to work with you. We recognize the volume of work, and we'll do all we can to help.
- The Willows Condominium Association
Just test drove the EDGE. Great administrative tool! I already feel I know more about what's going on and know where to get information when I don't. Thank You!
- Heritage Lakes Homeowners Association
I so much appreciate your attention to detail and prompt responses to my issues. You demonstrate a level of service rarely delivered in today's world.
- The Biltmore House
I was on the website a number of times last night, it is amazing how easy it is to access al the information such as financial reports, violations, etc.
- Forest Brooke Residents Association
I wanted to drop you a line and tell you what a great job your staff is doing representing The Accolades. I moved in May 1 and I have had lots of questions and also some maintenance work done on my unit to prevent water damage. Jennifer and Bobby have gone out of their way to make me feel like a welcome addition and to satisfy my needs. When I questioned some work done to stop water leading into my crawl space, Bobby did not hesitate to set up an appointment, at my convenience, to come by and discuss exactly what the landscapers had done to rectify the problem. I am in the new home industry and know great customer service when i see it. I only wish the communities I represent could use Jennifer and Bobby and Heritage Management. Thank you for having such a wonderful representatives on your staff and keep up the good work!
- The Accolades Condominium Association
I just wanted to thank you for reacting so quickly to the drainage problem on the side of the building. I am 47 and retired early, but when I worked I was the Vice President of a property and asset management for a large real estate developer in Chicago and was responsible for over 5000 units. I want you to know, that I am so impressed in how your management company has kept this property looking so good. The landscaping guys are here all the time and it is just beautiful. Again, thank you.
- Keys Crossing Condominium Association
I wanted to take the time to write a note thanking you and Heritage for your superior performance as a property management company for The Accolades. I've been a resident here for almost 10 years and have seen many management companies come and go. You have by far,been the best.
I really Appreciate your willingness to assist and offer ideals for solutions to problems. Also that you are reachable, respond in a very timely manner and on top of that, are professional and very courteous. You are an amazing team member.
- The Accolades Condominium Association
Once again Le Chateau is very lucky to have a great team of professionals working on our behalf.
- Le Chateau Conodominuim Association | 
